Refund Policy
Effective Date: [08-09-2025]

At babyneedshop.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

You may request a refund under the following conditions:

• The product is damaged, defective, or wrong item delivered.

• The product is unused, unwashed, and returned in its original packaging.

• You notify us within 3 days of receiving the product.

2. Non-Refundable Items

We do not offer refunds for:

• Items used or damaged after delivery.

• Personal care products (e.g., diapers, wipes) unless defective.

• Clearance or discounted items (unless damaged or incorrect).

3. Refund Process

To request a refund:

1. Email us at [support@babyneedshop.com] or call [01942765636] within 3 days of delivery.

2. Provide your order number, a description of the issue, and photo evidence if applicable.

3. Our team will review the request and confirm eligibility.

4. Return Shipping

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost.

• If the return is for other reasons, the customer is responsible for return shipping.

5. Refund Timeline

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–10 business days.

• Refunds will be made via the original payment method (e.g., bKash, Nagad, bank transfer).

6. Exchange Option

Instead of a refund, you may request an exchange for the same product or a different item of equal value, subject to availability.

Contact Us

If you have any questions or concerns regarding refunds:

babyneedshop.com

69, Noya polton,V.I.P Road, Dhaka-1000
Email: [support@babyneedshop.com]
Phone: [01942765636]
Dhaka, Bangladesh