Shipping & Return Policy
Effective Date: [08-09-2025]
At babyneedshop.com, we are committed to delivering your baby essentials safely, quickly, and affordably across Bangladesh. Please review our Shipping & Return Policy before placing your order.
Shipping Policy
1. Delivery Coverage
We deliver to all major cities and districts across Bangladesh.
Some remote areas may require extra delivery time or may have limited delivery service.
2. Delivery Time
Inside Dhaka: 1–3 business days
Outside Dhaka: 2–5 business days
Delivery time may vary due to weather, public holidays, or courier delays.
3. Delivery Charges
Inside Dhaka: [ 50 BDT amount]
Outside Dhaka: [ 100 BDT amount ]
Delivery charges are shown at checkout before payment.
4. Order Tracking
Once your order is shipped, you will receive a confirmation SMS or email with tracking information (if available).
5. Delivery Partners
We work with trusted local courier services to ensure fast and secure delivery.
Return Policy
1. Return Eligibility
You can request a return if:
The product is damaged, defective, or wrong item was delivered.
The item is unused, unwashed, and returned in original packaging.
You notify us within 3 days of receiving the product.
2. Items Not Eligible for Return
Used or washed items
Personal hygiene products (e.g., diapers, wipes, feeders)
Items purchased on sale or discount, unless damaged or defective
3. How to Request a Return
Contact us via email at [support@babyneedshop.com] or call [ 01942765636 ].
Provide your order number, issue details, and clear photos of the product (if damaged or incorrect).
Our team will verify and guide you through the return process.
4. Return Shipping
If the return is due to our fault (e.g., wrong or damaged product), we will cover the return shipping cost.
For all other reasons, customers are responsible for return shipping.
5. Refunds & Exchange
Once we receive and inspect the returned item, refunds will be issued within 5–10 business days via the original payment method.
You may also choose to exchange the item, subject to availability.
Contact Us
For any shipping or return-related inquiries, please contact:
babyneedshop.com
69, Noya polton,V.I.P Road, Dhaka-1000
Email: [support@babyneedshop.com]
Phone: [01942765636]
Dhaka, Bangladesh